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Bought one with a blocked head and put it in with System Force in Cheltenham for repair.They were unable to unblock it and found a rip on one of the heads. (They didn`t charge as no fix..I would recommend them for any IT repair work ) Stripped what i could and skipped it--its too big to have lying around. Bought another fully working ---although slight banding which took a day to clear (Plenty of advice on net) I now have a cracking Pro level printer ... Oh The Mac drivers are pants,,,,,,,Luckily i have Mirage software .(Windows driver software is a lot better ---did i really say that :( )